Improving system flow through test of change
Date: June 1, 2023
To help reduce admission delays to rehab/CCC hospitals due to transportation booking issues, the Network has partnered with Hennick Bridgepoint Hospital, participating acute care sites and transportation provider Voyago to pilot new non-emergency patient transport models.
Current efforts are building on lessons learned during a 10-week pilot initiated last fall, when participants tested a dedicated vehicle model. As this initial model was not as functional as anticipated, a new test of change is underway in which the Hennick Bridgepoint team reserves pre-booked, predictable transportation times for patients admitted to their facility from participating acute care sites. The pilot aims to reduce admission delays by increasing the efficiency and predictability of transportation use.
Early findings are promising and demonstrate participants’ commitment to continuous quality improvement. At present, evaluation of user experience is underway; the input provided will be used to refine the models further.
For more information, please contact Sharon Ocampo-Chan, Project Manager.
Participating Network members:
- Sinai Health System/Hennick Bridgepoint Hospital
- Sinai Health System/Mount Sinai Hospital
- Unity Health Toronto/St. Michael’s Hospital
- University Health Network/Princess Margaret Hospital
- University Health Network/Toronto General Hospital
- University Health Network/Toronto Western Hospital