Non-emergency patient transport model permanently adopted and expanding
Date: November 6, 2023
The Network’s partnership with Hennick Bridgepoint Hospital, participating acute care sites and transportation provider Voyago, to pilot a new non-emergency patient transport booking model as a pull-strategy into rehab/CCC, has been a success.
Conceived to help reduce admission delays to rehab/CCC hospitals due to transportation booking issues, the model has been refined based on feedback and has now been permanently adopted by participating hospitals. As part of the evaluation process, focus groups including 37 participants from across acute care and rehab clinical teams, as well as the transportation provider, have reported greater efficiencies and fewer cancellations of the transportation service.
“The GTA Rehab Network has been tremendously helpful in providing project support to implement this change process initiative,” notes Kim Sterling, Admitting and Clinical Utilization Manager at Hennick Bridgepoint Hospital, Sinai Health System. “This initiative has created such improvements in the timeliness of patient flow that we have adopted it permanently at all five acute care sites that were part of this pilot.”
“From working with stakeholders to developing implementation tools, providing orientation support and evaluating the pilot, the Network has been instrumental in our collective success.”
The GTA Rehab Network is currently exploring opportunities for further spread among other hospitals that would benefit and are interested in piloting the model.
For more information, please contact Sharon Ocampo-Chan, Project Manager.
Participating Network members:
- Sinai Health System/Hennick Bridgepoint Hospital and Mount Sinai Hospital
- University Health Network/Toronto General and Western Hospitals, Princess Margaret Hospital
- Unity Health Toronto/St Michael’s Hospital